Angry
Submitted by Aikea -
2/28/2019
A new Whirlpool refrigerator was delivered on 12/30/2017. Freezer hasn't been working from day one. Icicles form inside and on the door. Food is covered in frost and those in back are encased in a block of ice. Service has come out numerous times, but the problem persists. On different occasions, he worked on the gasket, changed the fan, and finally changed the door. Nothing has helped. He also came out to look at the freezer several more times and couldn't do anything. Factory Rep (Techline) told the serviceman that nothing is wrong with the unit and that the refrigerator would work if my house is air-conditioned. In Hawaii, not many homes are air-conditioned, but other refrigerators work well. I don't live in a grass shack. The refrigerator is in my kitchen, not my garage. The Whirlpool guide says that the refrigerator is "intended for use in temperatures ranging from 55-110 degrees." The temperature in my home typically ranges from 65-85 degrees, depending on the season. This past month it was 65 degrees! I'm told that Whirlpool won't replace this refrigerator because Techline said there is nothing wrong with this unit. Those words also ended my warranty. Yesterday, water was dripping from the ceiling and door of the freezer yesterday. Last night, I realized that the food in front was thawing (the food in the back half is ok because it's sealed in ice) and the refrigerator section has also stopped cooling. Called service today and they referred me to Whirlpool Service because they've done everything they can. But Techline drove the final nail in my coffin. Whirlpool Service told me they couldn't help me also because of the Techline decision. If this Techline is making these decisions for them, I will stay away from ALL Whirlpool products from now on. So today I'm shopping for a new refrigerator because I need a refrigerator IMMEDIATELY. You can be sure it won't be a Whirlpool!!
Originally posted on Whirlpool.com
No, I do not recommend this product
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