Refrigerator Wont' Cool Lower than Mid-50s
Submitted by JayTX -
10/9/2019
We love the size and styling of this refrigerator, but ours seems to be a lemon. We had it installed, brand new, on 9/17/19. We waited patiently for it to cool and to create ice (we had read that ice is slow in this one, and that is true).
After about a day the freezer was working great. In fact, it seemed to be over-cooling, as frost was developing inside it, which seemed odd. More concerning, however, was the refrigerator portion. It just didn't seem as cold as it should be...certainly not the 35 degrees that I had asked it to cool down to.
We waited several days, thinking it was just our imagination, but sure enough, a thermometer we placed inside confirmed that it's only cooling to about 55 degrees. We contacted Whirlpool service, since it's obviously under warranty being less than a week old, and they arranged for a service tech to come out several days later.
The service tech was friendly, but the best answer he could provide was that the rubber gasket around the freezer door wasn't working properly, allowing outside air to seep into the freezer portion, thus causing the frost. His suggestion was to wait another week to see if the problem fixed itself.
I found that solution rather ludicrous after having the new product failing for 10 straight days and our already having to toss most everything from the refrigerator for safety reasons. I waited a day and called back. After a near 40-minute wait on hold, the person I talked to seemed disinterested in my problem and just scheduled another service call in five more days, which will make more than two weeks since we received the faulty fridge.
This is our first whirlpool appliance, and I can't say I can imagine being any more disappointed that I already am. I guess we'll wait to see what the two week mark brings when the tech comes back out.
Originally posted on Whirlpool.com
No, I do not recommend this product
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