It generally works but is poorly designed
Submitted by Nickx1 -
7/14/2019
As noted on several other reviews, the mounting nut retaining system is horribly designed. I was extremely careful trying to start the mounting bolts into the nuts but - only using my fingers - the nut fell out and into the interior of the microwave casing. I dismounted the unit, removed all the casing screws, extracted the nut/retainer. The retainer was deformed so I had to bend it back in shape. Second attempt - it fell out again. This time I glued the nut/retainer in place with superglue gel. That did the trick.
From a useability perspective - two major issues. The fan is rated at 400 CFM - I rotated and installed the fan correctly (that's not the problem). The fan blows lots of air. I checked to make sure the damper is not blocked. But the internal ducting design is so poor that it draws almost NO AIR from the cooktop area. While it is jet-engine loud, it barely moves a candle flame! I suspect that actual airflow from above the range is probably close to 4 CFM - barely detectable.
Second issue is the user interface. It's quite possible that this was done by a marketing intern, not a UIX designer. Again, horrible execution. To turn the fan on you have to click on the menu screen. There is a TINY fan icon with four settings. When you click the icon it does change the decibels - the airflow may go down but that's imperceptible.
We haven't really tried cooking much in it yet - I'm hoping that the microwave puts out power reflective of its 1600W rated power and that the convection oven works better than the fan.
While other reviewers have expressed dissatisfaction with the wi-fi, I found that it connected easily. Again a useability issue - I set it up for my wife, but she'll use it. The PROBLEM is that you MUST create a Whirlpool account and the microwave is only linked to that ONE account. WHAT? Again, horrible UIX design - how many families have only one user?
I'll update accordingly. Pretty frustrating performance for the price-point.
Originally posted on Whirlpool.com
No, I do not recommend this product
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