Great concerns with oven
Submitted by Grohr -
9/30/2018
Unsafe, dangerous gas range.
Unsatisfactory response after four repair calls in two months on new Smart, slide in gas range. It is a potential fire hazard and no one w/Whirlpool seems to be overly concerned or take responsibility for it. In response to my questions, I just receive lengthy emails on the research behind the development of this smart-very hot gas range.
The surrounding cabinets, oven, surrounding granite counter tops, back splash, oven door are too hot to touch once oven is at cooking temperature and is baking/roasting.I have followed all the suggestions, had installation requirements rechecked and as well as the actual installation. Since no one from the Whirlpool provided service techs can explain why this happens-I'm told to just keep grandkids and others away from it when I'm cooking. This is an unacceptable solution.
It's a brand new range.. I shouldn't have to worry about a child being injured from it because he puts something on the kitchen counter when I have the oven on. This is an unsafe product and the response is not acceptable. Apparently I am not alone as another person has the same issue (see below).
An addition, again, the oven does not heat to selected temperature. If you select 350 degrees, it stops preheating at 325. That has been addressed and a piece replaced. Four weeks later the oven again, does not heat to selected temperature.
What happened to #EveryDayCare for your customers??
Review 1 Vote 1
★★★★★
★★★★★ 1 out of 5 stars. (BULLET) 18 days ago
Not At All Safe If You Have Children
I received this about a month ago. When oven is on the whole face gets EXTREMELY HOT! Can't touch for a second the glass front, panel where knobs are, nor behind handle. I had a tech out and was told that is just the way it is designed. I own this in the white color.
Originally posted on Whirlpool.com
No, I do not recommend this product
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